Refund policy

Return of a product should be initiated within 7 days of delivery. Returns are not accepted if the product's tag is broken or the product is damaged or used. Disclaimer: If at all customer has requested any customisation in addition, the order will not be eligible for return.Returns will only be picked up from the original delivery address, and change of reverse pickup address will not be permitted. 

Please note that any additional charges paid by the customer—such as Cash on Delivery (COD) charges or delivery/shipping fees—will not be refunded in case of a product return. If the customer has purchased multiple products using applicable offers that require a minimum number of items/cart value, and if a return is made for one or more products such that the final number/order amount of purchased items falls below the offer's threshold, the offer will be invalidated, and the refund will be based on the original product prices without the offered discount. If your order includes multiple products and returns are initiated separately, the second reverse pickup will incur an additional charge of ₹100.

If reverse pickup service is unavailable at the customer's location through any of our partnered logistics providers, the customer will be required to self-ship the product to our designated warehouse. The refund will be initiated only after the parcel is received at our warehouse, successfully passes our Quality Check (QC), and is approved in accordance with our Return Policy. Upon sharing a valid courier receipt, the self-shipping charges incurred by the customer will also be refunded along with the product refund.

Refund will be initiated within 3 business days upon receiving the returned product and amount will get reflected in the source account in  10 - 12 business days. For Cash on delivery option availed by user return is accepted and amount is credited directly to bank account provided by the user and the same has to be communicated via mail(iykacustomercare@gmail.com). If the end user is availing any services offered or purchasing products listed in the website they hereby agree to the return and refund Policy.

If an order remains undelivered for any reason, including but not limited to operational issues with the logistics partner, customer unavailability, incorrect or incomplete address, refusal to accept the shipment, or any other reason resulting in the package being returned to our warehouse (Return to Origin/RTO), the refund (if applicable) will be initiated only after the returned package is received at our warehouse and successfully verified in accordance with our Return & Refund Policy.

Undelivered Orders (RTO) & Lost Shipments: If an order remains undelivered for any reason, including but not limited to operational issues with the logistics partner, customer unavailability, incorrect or incomplete address, refusal to accept the shipment, or any other reason resulting in the package being returned to our warehouse (Return to Origin/RTO), any applicable refund for prepaid orders will be initiated only after the returned package is received at our warehouse and successfully verified. For Cash on Delivery (COD) orders where no payment has been collected, no refund will be applicable.

In the event that a prepaid shipment is lost in transit and is officially declared as Lost by our logistics partner, the refund will be initiated within 48 hours of the shipment being declared lost and will be credited to the original payment method.