eturn & Refund Policy — iyka

At iyka, we want you to be fully satisfied with your purchase. This policy explains how returns and refunds work.

1. Return Window

Returns must be initiated within 7 days of delivery. Requests raised after this window will not be accepted.

2. How to Initiate a Return

Returns must be self-initiated by the customer. Log in to your account on the iyka website, go to the Returns page, select the order and item, and submit your return request. Returns cannot be initiated over email, phone, or chat.

3. Condition of Product QC (Quality Check)

The returned product will undergo a quality check at our warehouse before the refund is approved. To be eligible:

• The product must be unused, unwashed, and undamaged.
• Original tags, packaging, invoice, and any accessories/freebies must be included.

If the item fails the quality check (e.g., used, damaged, tampered, or missing tags/accessories), the return will be rejected and the product shipped back to you; no refund will be processed in that case.

4. Offers and Discounts

If a promotional offer or discount code was applied at the time of purchase and, after the return, the remaining cart amount falls below the minimum threshold required for that offer, the associated discount will be revoked and adjusted from the refund amount.

5. Non-Refundable Charges

COD (Cash on Delivery) charges and shipping charges are non-refundable under any circumstances.

6. Reverse Pickup

If reverse pickup is unavailable for your pincode, you will need to self-ship the product to our warehouse and intimate our support team with the shipment details. Legitimate courier charges will be reimbursed as per eligibility, upon submission of the courier bill/receipt.

7. Damaged, Defective, or Wrong Item Received

If you receive a damaged, defective, or incorrect item, please report it within 7 days of delivery. In such cases:

• A full refund (including shipping charges paid, if any) will be processed once the issue is verified.
• No COD or shipping deduction will apply.
• We may request photo/video evidence of the product to expedite verification.

8. Refund Timeline

Once the returned package reaches our warehouse and passes quality check, the refund will be initiated within 48 hours. Please note that after initiation, your bank or payment gateway may take an additional 5–7 business days to reflect the amount in your account, depending on your bank/UPI provider.

9. Refund Mode

• Prepaid orders: Refunded to the original mode of payment used at checkout.
• COD orders: Refunded to the UPI ID linked to the billing address provided at checkout. If no UPI ID is available, our team will contact you to collect bank account details, and the refund will be credited to that account.

10. Order Cancellation

Orders can be cancelled free of charge only before they are shipped. Once an order has been shipped, it cannot be cancelled and must instead follow the standard return process outlined above.

11. Governing Law

This policy is governed by the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts at Kochi.

12. Changes to This Policy

iyka reserves the right to modify or update this Return & Refund Policy at any time without prior notice. The updated policy will be effective from the date it is posted on our website.

13. Contact Us

For any return or refund related queries, reach out to us at https://iyka.co.in/pages/contact-us