FAQ

📩 Product & Sizing

Do you have a size chart?

Yes! Size Chart

How do I care for the garments?

Care instructions are mentioned in every product description.

🚚 Shipping & Delivery

Do you offer international shipping?

Currently, we only offer domestic shipping within India. International shipping is not available at the moment.

How long will it take to receive my order?

Under normal circumstances, we process and ship all orders within 48 hours. The average transit time is 4–7 business days. For more details, please refer to our Shipping Policy.

How can I track my order?

You can see your tracking details by logging in and heading to your order page!

What happens if my package is delayed or lost?

If your package is delayed or lost, please contact our customer support team at +91 8281993429. We’ll be happy to assist you and resolve the issue as quickly as possible.

🔁 Returns & Exchanges

What is your return policy?

Not satisfied with your order? No problem! You can request a return from our website within 7 days of delivery—whether it’s a change of mind or any other concern.

How do I initiate a return or exchange?

Want to make a return or exchange? Just log in to your account and head to the order page. You can easily start the process right there!

How long do refunds take?

Once we receive your return at our warehouse, we’ll process your refund within 2 business days. For further details, check out our Refund Policy.

Do I have to pay for return shipping?

Don’t worry! Return shipping is on us it’s completely free.

💳 Orders & Payments

Can I change or cancel my order after placing it?

Need to modify or cancel your order? Reach out to our customer support team at +91 8281993429, and we'll assist you as quickly as possible. (if it can be sorted out without customer its better)

I didn’t receive a confirmation email—what should I do?

Missing your confirmation email? No worries, just get in touch with our customer support team at +91 8281993429, and we’ll sort it out for you.

🎁 Promotions &Discounts

How do I use a promo code?

Using a promo code is easy! Just enter it during checkout in the promo code box.

Do you offer any first-time buyer discounts?

Welcome to our store! Use the code WELCOME10 at checkout to enjoy 10% off your first order.

📩 Order Issues

I received the wrong item. What should I do?

Oops! If you received the wrong item, no worries—we’ll gladly exchange it for the right one or process a return and refund for you.

My item is damaged or defective—how can I get it replaced?

We’re sorry to hear that! If your item is damaged or defective, you can return it for a refund or exchange it for a new one.

My order is missing items what now?

If something’s missing from your order, please contact customer support at +91 8281993429, and we’ll take care of it.

đŸ§‘â€đŸ’» Account &Support

How can I contact customer support?

Need help? Reach out to our customer support team via email at iykacustomercare@gmail.com or by calling/WhatsApping +91 8281993429. We’re here to assist you!

What are your customer service hours?

We’re available to assist you from 10:00 AM to 6:00 PM. Feel free to reach out during these hours!

Do I have to pay for return shipping?

Don’t worry! Return shipping is on us it’s completely free.