Customer Support

Email : support@iyka.co.in

Chat  : WhatsApp us 💬

🕙 Our customer support team is available Monday to Saturday, 10:30 AM – 5:00 PM across all communication channels, excluding public holidays.

Business Queries

Email: ceo@iyka.co.in

Address

VK LIFESTYLE PRIVATE LIMITED
Building No: 730, Opp Kalarinada Temple, Kanjiramattam, Thodupuzha, Idukki, 685585

FAQ

🧑‍💻 Account &Support

How can I contact customer support?

Need help? Reach out to our customer support team via email at support@iyka.co.in or whatsapp us We’re here to assist you!

What are your customer service hours?

We're available to assist you from 10:30 AM to 5:00 PM. Feel free to reach out during these hours!

Do I have to pay for return shipping?

Don’t worry! Return shipping is on us—it’s completely free for your first return request.However, if multiple items from the same order are returned through separate return requests placed at different times, resulting in multiple reverse pickup shipments, reverse shipping charges may apply from the second return shipment onwards, as per our Return & Refund Policy.To avoid any charges, we recommend returning all eligible items from the same order in a single return request whenever possible.

📦 Order Issues

I received the wrong item. What should I do?

If you received the wrong item, no worries—we’ll be happy to help. As per our policy, you can return the item within 7 days of delivery, and once the return is processed, the applicable refund will be issued.

My item is damaged or defective how can I get it replaced?

We’re sorry to hear that! If your item is damaged or defective, you can return it for a refund or exchange it for a new one.

My order is missing items what now?

If something’s missing from your order, please contact customer support, and we’ll take care of it.

🎁 Promotions &Discounts

How do I use a promo code?

Using a promo code is easy! Just enter it during checkout in the promo code box.

💳 Orders & Payments

Can I change or cancel my order after placing it?

Need to modify or cancel your order? Reach out to our customer support from contact us page, and we'll assist you as quickly as possible.

🔁 Returns & Exchanges

What is your return policy?

Not satisfied with your order? No problem! You can request a return from our website within 7 days of delivery—whether it’s a change of mind or any other concern.

How do I initiate a return or exchange?

Want to make a return or exchange? Just log in to your account and head to the order page. You can easily start the process right there!

How long do refunds take?

Once we receive your return at our warehouse, we’ll process your refund within 2 business days. For further details, check out our Refund Policy.

🚚 Shipping & Delivery

Do you offer international shipping?

Currently, we only offer domestic shipping within India. International shipping is not available at the moment.

How long will it take to receive my order?

Under normal circumstances, we process and ship all orders within 48 hours. The average transit time is 4–7 business days. For more details, please refer to our Shipping Policy.

How can I track my order?

You can see your tracking details by logging in and heading to your order page!

What happens if my package is delayed or lost?

If your package is delayed or lost, please contact our customer support team. We’ll be happy to assist you and resolve the issue as quickly as possible.

📦 Product & Sizing

Do you have a size chart?

Yes! Size Chart

How do I care for the garments?

Care instructions are mentioned in every product description.